Quality policy


The company Snabduvanje so toplina Balkan energy Dooel Skopje, as a licensed heat supplier, in its operation recognizes the needs and requirements of consumers and other stakeholders and takes measures to meet them, in accordance with the laws and regulations governing the supply of heat.

With the application of new technological achievements and improvement of the competence of the employees, in the forthcoming period, special attention will be paid to increasing the quality of service and mutual communication and trust with consumers, in order to increase the number of new and satisfied customers and improve on the performance of the processes and business results of the company.

Certification for the international standard ISO 9001: 2015

Snabduvanje so toplina Balkan energy Dooel Skopje, continuously works on increasing the efficiency and effectiveness of business processes in order to increase customer satisfactionThat is why the company successfully passed the recertification process for the ISO 9001: 2015 standard in December 2020. Thus, by the certification body Quality – Austria, the validity of the international Certificate ISO 9001: 2015, which has been held by the company since December 2017, has been extended.